All Systems Operational
Uptime over the past 90 days. View historical uptime.
Public API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
99.97 % uptime
Today
Backend Integrations Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Web Chat Widget Operational
90 days ago
100.0 % uptime
Today
Core Services ? Operational
90 days ago
100.0 % uptime
Today
Chat integrations Operational
90 days ago
99.96 % uptime
Today
Sunshine Operational
90 days ago
99.93 % uptime
Today
LiveChat.com CRM Integration ? Operational
90 days ago
99.84 % uptime
Today
Zendesk Chat Operational
90 days ago
99.99 % uptime
Today
Salesforce Operational
90 days ago
99.99 % uptime
Today
Freshchat Operational
90 days ago
99.99 % uptime
Today
Zendesk Support Automation Operational
90 days ago
99.99 % uptime
Today
Giosg Automation Operational
90 days ago
99.99 % uptime
Today
Intercom Automation Operational
90 days ago
99.98 % uptime
Today
Freshdesk Automation Operational
Thirdparty Providers ? Operational
Zendesk Sunshine Conversations Sunshine Conversations Core API Operational
Zendesk Sunshine Conversations Web SDK Operational
Salesforce EU40 Operational
Salesforce UM7 Operational
Salesforce EU37 Operational
LiveChat Agent apps Operational
LiveChat Integrations Operational
LiveChat Subprocessors' service Operational
LiveChat API Operational
LiveChat Chat widget Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024
Degraded performance on LLM use cases including Zero Training model and UGPT replies due to partial outage with Azure OpenAI
Resolved - This incident has been resolved.
Oct 18, 09:45 CEST
Update - Azure has notified us the issue related to latency has been fixed and our internal team has confirmed that no errors related to GPT-4o has been observed the last 12 hours.
Oct 18, 09:44 CEST
Update - We are continuing to work on a fix for this issue.
Oct 17, 16:38 CEST
Identified - As we are actively monitoring our services we observe some degraded performance in our models again. We will continue to follow up with Microsoft, and once we have an update, we will share it here.
Oct 17, 16:29 CEST
Oct 17, 2024
Elevated error rates in all LLM use cases including Zero Training model and UGPT replies
Resolved - We have not observed any errors, and all of our services are functioning normally.
Oct 17, 10:28 CEST
Update - We are continuing to monitor for any further issues.
Oct 16, 14:41 CEST
Update - We are actively monitoring our services as we observe improved performance in our models. We will continue to follow up with Microsoft, and once we have an update, we will share it here.
Oct 16, 10:22 CEST
Update - Our services have been stable for the last hours and performance has increased over time.
We are still waiting for confirmation from Azure team on a permanent solution.
Oct 15, 20:13 CEST
Update - We are Monitoring the our services as we observe better performance on our Models.
Oct 15, 18:43 CEST
Update - We are Monitoring the our services as we observe better performance on our Models.
Oct 15, 17:43 CEST
Update - We are Monitoring the our services as we observe better performance on our Models.
Oct 15, 17:01 CEST
Monitoring - We are Monitoring the our services as we observe better performance on our Models.
Oct 15, 16:21 CEST
Update - We are still waiting a permanent solution from Azure.
Oct 15, 15:58 CEST
Update - We are still waiting a permanent solution from Azure.
Oct 15, 15:26 CEST
Update - We are still waiting a permanent solution from Azure.
Oct 15, 14:55 CEST
Update - We are still waiting a permanent solution from Azure.
Oct 15, 14:24 CEST
Update - We are still waiting a permanent solution from Azure.
Oct 15, 13:37 CEST
Update - We are still waiting a permanent solution from Azure.
Oct 15, 12:52 CEST
Update - We have found a temporary solution for most of our issues while we are waiting for a more permanent solution from Azure.
Oct 15, 12:23 CEST
Update - Deploying alternative models has helped solve some of the problems but we are still continuing to see issues that we are working on.
Oct 15, 11:54 CEST
Update - The issue affects specific LLM models and we are testing deploying alternative models.
Oct 15, 11:26 CEST
Update - We have identified the root cause of the issue as Azure Platform and are continuing to investigate solutions.
Oct 15, 10:58 CEST
Update - We are continuing to investigate possible solutions to the issue.
Oct 15, 10:27 CEST
Identified - We are having issues with our LLM provider.
Oct 15, 09:56 CEST
Investigating - We are currently investigating the issue.
Oct 15, 09:29 CEST
Oct 16, 2024
Oct 15, 2024
Sunshine Automation Maintenance
Completed - The scheduled maintenance has been completed.
Oct 15, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 09:00 CEST
Scheduled - We will be undergoing a scheduled maintenance on our Sunshine Automation to improve our infrastructure. There will be a very short interruption of service for our clients with chat automation bots during that time until the new cache is up and running.
Oct 10, 15:58 CEST
Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024
Some bots are not receiving messages
Postmortem - Read details
Oct 8, 12:37 CEST
Resolved - We have resolved the incident and all services should have returned to normal operations.
Oct 8, 08:08 CEST
Update - A fix has been deployed, the issue is fixed.
Oct 8, 08:07 CEST
Update - We have narrowed down the impact to just the Sunshine platofrm, no bots outside of this platform were affected
Oct 8, 08:06 CEST
Update - We have identified the root cause of the issue and will be testing the solution shortly.
Oct 8, 07:53 CEST
Investigating - We are currently investigating an issues of some bots not receiving messages. The problem seems to affect a small part of overall production bots.
Oct 8, 07:27 CEST
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