All Systems Operational
Uptime over the past 90 days. View historical uptime.
Public API Operational
90 days ago
99.45 % uptime
Today
Dashboard Operational
90 days ago
99.25 % uptime
Today
Backend Integrations Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.98 % uptime
Today
Web Chat Widget Operational
90 days ago
100.0 % uptime
Today
Chat integrations Operational
90 days ago
98.89 % uptime
Today
Sunshine Operational
90 days ago
99.45 % uptime
Today
LiveChat.com CRM Integration ? Operational
90 days ago
95.51 % uptime
Today
Zendesk Chat Operational
90 days ago
99.45 % uptime
Today
Salesforce Operational
90 days ago
99.45 % uptime
Today
Freshchat Operational
90 days ago
99.45 % uptime
Today
Zendesk Support Automation Operational
90 days ago
99.45 % uptime
Today
Giosg Automation Operational
90 days ago
99.45 % uptime
Today
Intercom Automation Operational
90 days ago
100.0 % uptime
Today
Freshdesk Automation Operational
Thirdparty Providers ? Operational
Zendesk Sunshine Conversations Sunshine Conversations Core API Operational
Zendesk Sunshine Conversations Web SDK Operational
Salesforce EU40 Operational
Salesforce UM7 Operational
Salesforce EU37 Operational
LiveChat Agent apps Operational
LiveChat Integrations Operational
LiveChat Subprocessors' service Operational
LiveChat API Operational
LiveChat Chat widget Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Intercom and Freshdesk Automations Maintenance Sep 16, 2024 09:00-10:00 CEST
We will be undergoing a scheduled maintenance on our CRMs Intercom and Freshdesk Automation to improve our infrastructure for caching. There might be a short interruption of service for our clients with chat automation bots during that time as the service will be restarted.
Posted on Sep 12, 2024 - 11:05 CEST
Past Incidents
Sep 16, 2024

No incidents reported today.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024
Salesforce Chat Automation Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 10:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 09:30 CEST
Scheduled - We will be undergoing a scheduled maintenance on our CRM integration to Salesforce Chat Automation. There might be a short interruption of service for our clients with chat automation bots using Salesforce during that time as the service will be restarted.
Sep 6, 15:58 CEST
Sep 9, 2024
Scheduled Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 09:54 CEST
Verifying - Verification is currently underway for the maintenance items.
Sep 9, 09:53 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 09:30 CEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 4, 22:31 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 4, 16:02 CEST
Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024
Queued events and triggers are suffering a delay
Resolved - Due to a high and unexpected load paired with a recent change that made our queued events be less performant, since last night at around 00:30 CEST some asynchronous operations and triggers are suffering a delay to be consumed by our workers that could cause them to take up to 5 hours to execute, the mentioned events and triggers are the following ones:

- Inactivity timers and their related actions
- Chat ended events and their related actions
- Feedback reply triggers
- Delayed ticket messages

We rolled back the changes and the queue is getting back to a healthy state, our estimation is that it will be fully consumed by 21:00 CEST today, from that point onwards the delays should disappear.
Sep 6, 00:30 CEST
Sep 5, 2024

No incidents reported.

Sep 4, 2024
Salesforce Chat Automation Maintenance
Completed - The scheduled maintenance has been completed.
Sep 4, 10:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 09:30 CEST
Scheduled - We will be undergoing a scheduled maintenance on our CRM integration to Salesforce Chat Automation. There might be a short interruption of service for our clients with chat automation bots using Salesforce during that time as the service will be restarted.
Sep 3, 10:30 CEST
Sep 3, 2024

No incidents reported.

Sep 2, 2024
Live Chat Partial Outage
Resolved - Live chat status page has been updated with All impacted systems reported operational.
Sep 2, 17:21 CEST
Update - We continue to monitor the status page of Live chat . We will keep you posted as soon as we have an update.
Sep 2, 17:00 CEST
Update - We continue to monitor the status page of Live chat . We will keep you posted as soon as we have an update.
Sep 2, 16:25 CEST
Update - We are continuing to work on a fix for this issue.
Sep 2, 15:48 CEST
Identified - HI We have noticed Partial Outage on Live Chat status page i.e. https://status.livechat.com/incidents/4rsddz3y90jj . We are monitoring their status page we will keep you posted.
Sep 2, 15:36 CEST
Zero shot bots predicting non-existent intents
Postmortem - Read details
Sep 4, 18:18 CEST
Resolved - The issue has been resolved by rolling back the affected service to a previous version
Sep 2, 12:49 CEST
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