All Systems Operational
Uptime over the past 90 days. View historical uptime.
Public API Operational
90 days ago
99.45 % uptime
Today
Dashboard Operational
90 days ago
99.27 % uptime
Today
Backend Integrations Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.92 % uptime
Today
Web Chat Widget Operational
90 days ago
100.0 % uptime
Today
Chat integrations Operational
90 days ago
98.89 % uptime
Today
Sunshine Operational
90 days ago
99.45 % uptime
Today
LiveChat.com CRM Integration ? Operational
90 days ago
95.52 % uptime
Today
Zendesk Chat Operational
90 days ago
99.45 % uptime
Today
Salesforce Operational
90 days ago
99.45 % uptime
Today
Freshchat Operational
90 days ago
99.45 % uptime
Today
Zendesk Support Automation Operational
90 days ago
99.45 % uptime
Today
Giosg Automation Operational
90 days ago
99.45 % uptime
Today
Thirdparty Providers ? Operational
Zendesk Sunshine Conversations Sunshine Conversations Core API Operational
Zendesk Sunshine Conversations Web SDK Operational
Salesforce EU40 Operational
Salesforce UM7 Operational
Salesforce EU37 Operational
LiveChat Agent apps Operational
LiveChat Integrations Operational
LiveChat Subprocessors' service Operational
LiveChat API Operational
LiveChat Chat widget Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024
Scheduled Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Jul 23, 05:29 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 05:00 CEST
Scheduled - We will be doing Scheduled Infrastructure Maintenance on our Public API.
During Maintenance Window Public API might be momentarily unavailable.
Jul 16, 10:51 CEST
Jul 22, 2024
LiveChat.com CRM integration outage
Resolved - This incident has been resolved.
Jul 22, 18:05 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 18:04 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 22, 18:04 CEST
Update - Integration is still down and we are still trying to contact LiveChat.com team to figure out the issue.
Jul 22, 11:35 CEST
Update - We are not receiving any traffic yet, we are trying to confirm with our third party provider if this issue might come from their side.

As there is an ongoing global outage related to CrowdStrike, we also believe that this could be related.
Jul 19, 18:00 CEST
Update - We can't identify any errors in our systems as we are not receiving any traffic, we will continue investigating and keeping an eye on our third party provider status page in case it's something in their end.
Jul 19, 09:52 CEST
Investigating - We identified that LiveChat.com bots stopped responding and we are taking a look.
Jul 19, 08:10 CEST
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Scheduled Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Jul 19, 07:27 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 07:00 CEST
Scheduled - We will be doing Scheduled Infrastructure Maintenance
Jul 15, 17:29 CEST
Jul 18, 2024
Scheduled Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Jul 18, 07:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 07:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 16, 10:35 CEST
Scheduled - We will be doing Scheduled Infrastructure Maintenance
Jul 15, 17:27 CEST
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024
Bots are intermittently timing out to respond
Postmortem - Read details
Jul 16, 16:56 CEST
Resolved - This incident has been resolved.
Jul 13, 14:57 CEST
Monitoring - Following Azure recovery, our bots are now back to full functionality.
We continue to monitor.
Jul 13, 11:23 CEST
Update - Azure OpenAI have implement a fix.
We are looking into mitigating lingering impact on bots that do no rely on generative functionalities.
Jul 13, 11:14 CEST
Update - Azure OpenAI are still working on fix.
https://azure.status.microsoft/en-us/status
Jul 13, 08:39 CEST
Identified - We have narrowed down the issue on the on Azure OpenAI. They have created an incident and are investigating.
https://azure.status.microsoft/en-us/status
Jul 13, 05:02 CEST
Update - We are continuing to investigate this issue.
Jul 13, 04:24 CEST
Investigating - We have identified bots are too slow to respond
Jul 13, 03:15 CEST
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