Identified - We have narrowed down the issue on the on Azure OpenAI. They have created an incident and are investigating.
https://azure.status.microsoft/en-us/status

Jul 13, 2024 - 05:02 CEST
Update - We are continuing to investigate this issue.
Jul 13, 2024 - 04:24 CEST
Investigating - We have identified bots are too slow to respond
Jul 13, 2024 - 03:15 CEST
Public API Major Outage
90 days ago
99.77 % uptime
Today
Dashboard Operational
90 days ago
99.27 % uptime
Today
Backend Integrations Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.92 % uptime
Today
Web Chat Widget Operational
90 days ago
100.0 % uptime
Today
Chat integrations Major Outage
90 days ago
99.76 % uptime
Today
Sunshine Major Outage
90 days ago
99.78 % uptime
Today
LiveChat.com CRM Integration ? Major Outage
90 days ago
99.64 % uptime
Today
Zendesk Chat Major Outage
90 days ago
99.78 % uptime
Today
Salesforce Major Outage
90 days ago
99.78 % uptime
Today
Freshchat Major Outage
90 days ago
99.78 % uptime
Today
Zendesk Support Automation Major Outage
90 days ago
99.78 % uptime
Today
Giosg Automation Major Outage
90 days ago
99.78 % uptime
Today
Thirdparty Providers ? Operational
Zendesk Sunshine Conversations Sunshine Conversations Core API Operational
Zendesk Sunshine Conversations Web SDK Operational
Salesforce EU40 Operational
Salesforce UM7 Operational
Salesforce EU37 Operational
LiveChat Agent apps Operational
LiveChat Integrations Operational
LiveChat Subprocessors' service Operational
LiveChat API Operational
LiveChat Chat widget Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 13, 2024

Unresolved incident: Bots are intermittently timing out to respond.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024
Completed - The scheduled maintenance has been completed.
Jul 10, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 10:00 CEST
Scheduled - We will be undergoing a scheduled maintenance on our CRM integration to Zendesk Support Ticket Automation. There might be a short interruption of service for our clients with ticket automation bots using Zendesk Support during that time as their bots are restarted.
Jul 9, 10:12 CEST
Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.

Jul 2, 2024

No incidents reported.

Jul 1, 2024

No incidents reported.

Jun 30, 2024

No incidents reported.

Jun 29, 2024

No incidents reported.