Dialogue Builder & Intents Degradation
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 2025 - 14:04 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 21, 2025 - 13:38 CET
Update - We are continuing to investigate this issue.
Mar 21, 2025 - 12:16 CET
Investigating - We are currently investigating this issue.
Mar 20, 2025 - 20:40 CET
Uptime over the past 90 days. View historical uptime.
Public API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Backend Integrations Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Web Chat Widget Operational
90 days ago
100.0 % uptime
Today
Core Services ? Operational
90 days ago
100.0 % uptime
Today
Chat integrations Operational
90 days ago
99.96 % uptime
Today
Sunshine Operational
90 days ago
99.96 % uptime
Today
LiveChat.com CRM Integration ? Operational
90 days ago
99.96 % uptime
Today
Zendesk Chat Operational
90 days ago
99.96 % uptime
Today
Salesforce Operational
90 days ago
99.9 % uptime
Today
Freshchat Operational
90 days ago
99.96 % uptime
Today
Zendesk Support Automation Operational
90 days ago
99.96 % uptime
Today
Giosg Automation Operational
90 days ago
99.96 % uptime
Today
Intercom Automation Operational
90 days ago
99.96 % uptime
Today
Freshdesk Automation Operational
Thirdparty Providers ? Operational
Zendesk Sunshine Conversations Sunshine Conversations Core API Operational
Zendesk Sunshine Conversations Web SDK Operational
Salesforce EU40 Operational
Salesforce UM7 Operational
Salesforce EU37 Operational
LiveChat Agent apps Operational
LiveChat Integrations Operational
LiveChat Subprocessors' service Operational
LiveChat API Operational
LiveChat Chat widget Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 21, 2025

Unresolved incident: Dialogue Builder & Intents Degradation.

Mar 20, 2025
Mar 19, 2025
Sunshine Automation Service Degradation
Resolved - This incident has been resolved.
Mar 19, 19:17 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 19:17 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 19, 19:17 CET
Investigating - We are currently investigating this issue.
Mar 19, 19:05 CET
Mar 18, 2025

No incidents reported.

Mar 17, 2025
Salesforce Chat Automation Maintenance
Completed - The scheduled maintenance has been completed.
Mar 17, 11:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 10:00 CET
Scheduled - We will be undergoing a scheduled maintenance on our Salesforce Chat Automation to improve reliability. There will be a short interruption of service for our clients with Salesforce chat automation bots while the service starts and bots are restarted.
Mar 13, 15:59 CET
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025
Issues with our Automatic KB Imports
Resolved - We are pleased to announce that the issues with our Automatic KB Imports feature have been successfully resolved. All types of imports are now fully active. We appreciate your patience and understanding as we worked to improve our services.
Mar 13, 17:55 CET
Update - We have been working on this issue and made significant progress. We have been slowly rolling out bots since middle of the last week. All types of imports are currently active, with a significant number of bots already rolled-out. We are still observing a lower percentage of job failures due to identified causes which we are actively working to resolve. Plans are underway to accelerate the rollout, aiming for full deployment to all bots as soon as possible, pending successful tests on the performance improvements we have been working on. We appreciate your understanding.
Mar 10, 18:43 CET
Identified - We are currently experiencing issues with our Automatic KB Imports feature, which has been temporarily disabled while we work on a fix. In the meantime, manual imports are still available and should be used as a stop-gap measure. We appreciate your patience and understanding as we resolve this issue. Thank you for your cooperation.
Feb 27, 17:21 CET
Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025
Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

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