All Systems Operational

Uptime over the past 90 days. View historical uptime.
Public API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Backend Integrations Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Web Chat Widget Operational
90 days ago
100.0 % uptime
Today
Core Services ? Operational
90 days ago
100.0 % uptime
Today
Chat integrations Operational
90 days ago
99.99 % uptime
Today
Sunshine Operational
90 days ago
100.0 % uptime
Today
LiveChat.com CRM Integration ? Operational
90 days ago
100.0 % uptime
Today
Zendesk Chat Operational
90 days ago
99.97 % uptime
Today
Salesforce Operational
90 days ago
100.0 % uptime
Today
Freshchat Operational
90 days ago
100.0 % uptime
Today
Zendesk Support Automation Operational
90 days ago
100.0 % uptime
Today
Giosg Automation Operational
90 days ago
100.0 % uptime
Today
Intercom Automation Operational
90 days ago
100.0 % uptime
Today
Freshdesk Automation Operational
Thirdparty Providers ? Operational
Zendesk Sunshine Conversations Sunshine Conversations Core API Operational
Zendesk Sunshine Conversations Web SDK Operational
Salesforce EU40 Operational
Salesforce UM7 Operational
Salesforce EU37 Operational
LiveChat Agent apps Operational
LiveChat Integrations Operational
LiveChat Subprocessors' service Operational
LiveChat API Operational
LiveChat Chat widget Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Zendesk Chat Automation Maintenance Jun 17, 2025 09:30-10:30 CEST

We will be undergoing a scheduled maintenance on our Zendesk Chat Automation to apply improvements to the service. There will be a short interruption of service for our clients with Zendesk chat automation bots while the service starts and bots are restarted.
Posted on Jun 03, 2025 - 16:34 CEST

Salesforce Chat Automation Maintenance Jun 17, 2025 09:30-10:00 CEST

We will be undergoing a scheduled maintenance on our Salesforce Chat Automation service. There will be a short interruption of service for our clients with chat automation bots while the service starts and bots are restarted.
Posted on Jun 10, 2025 - 10:32 CEST
Jun 17, 2025

No incidents reported today.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Issue with Google Cloud Services
Resolved - This incident has been resolved.
Jun 13, 08:49 CEST
Monitoring - Services have recovered and we are continuing to monitor any more impacts
Jun 12, 22:41 CEST
Investigating - We have an outage on Google Cloud Services, affecting multiple components.
Jun 12, 21:15 CEST
Jun 12, 2025
Jun 11, 2025
Some conversations fail due to Open AI outage
Resolved - We are pleased to inform you that the issues impacting services using the OpenAI engine has been resolved. Our engineers received confirmation from our provider that ChatGPT and other components using the OpenAI engine are now operating as normal. We appreciate your patience as our team worked to resolve this issue.
Jun 11, 18:20 CEST
Monitoring - Some messages were failing in the last day due to an ongoing incident on Open AI. We are currently monitoring the issue and we can still observe increased latencies in some conversations. We are waiting the Open AI to resolve the issue on their side and planning the return to normal operation.
Jun 11, 09:39 CEST
Some conversations fail due to Open AI outage
Resolved - This incident has been resolved.
Jun 11, 08:02 CEST
Monitoring - We are seeing improvement in the behavior causing OpenAI conversations to fail. Our team will continue to work with our partner provider to monitor and ensure full recovery, but please let us know if you experience any further issues in the meantime.
Jun 11, 08:01 CEST
Identified - We have received reports of multiple OpenAI conversations failing. Our engineers have identified that the issue is stemming from a global OpenAI outage and they are currently working with our provider to mitigate this issue. We apologize for the inconvenience and ask for your patience as we work to provide a fix at the soonest. We will provide periodical updates as it becomes available.
Jun 10, 17:30 CEST
Jun 10, 2025
Salesforce Chat Automation Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 10:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 10:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jun 4, 14:55 CEST
Scheduled - We will be undergoing a scheduled maintenance on our Salesforce Chat Automation service. There will be a short interruption of service for our clients with Zendesk chat automation bots while the service starts and bots are restarted.
Jun 4, 13:55 CEST
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025
Degraded performance on generative replies
Resolved - This incident has been resolved.
Jun 6, 14:23 CEST
Monitoring - The response latencies have returned to normal and we are closely monitoring the situation.
Jun 5, 12:40 CEST
Update - We are continuing to investigate the issue, a small percentage of conversations that rely on generative answers are affected by latency.
Jun 4, 16:45 CEST
Investigating - We are currently investigating this issue.
Jun 4, 14:41 CEST
Jun 5, 2025
Jun 4, 2025
Jun 3, 2025

No incidents reported.

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