All Systems Operational
Uptime over the past 90 days. View historical uptime.
Public API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
99.97 % uptime
Today
Backend Integrations Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Web Chat Widget Operational
90 days ago
100.0 % uptime
Today
Chat integrations Operational
90 days ago
99.42 % uptime
Today
Sunshine Operational
90 days ago
99.93 % uptime
Today
LiveChat.com CRM Integration ? Operational
90 days ago
96.05 % uptime
Today
Zendesk Chat Operational
90 days ago
99.99 % uptime
Today
Salesforce Operational
90 days ago
99.99 % uptime
Today
Freshchat Operational
90 days ago
99.99 % uptime
Today
Zendesk Support Automation Operational
90 days ago
99.99 % uptime
Today
Giosg Automation Operational
90 days ago
99.99 % uptime
Today
Intercom Automation Operational
90 days ago
99.97 % uptime
Today
Freshdesk Automation Operational
Thirdparty Providers ? Operational
Zendesk Sunshine Conversations Sunshine Conversations Core API Operational
Zendesk Sunshine Conversations Web SDK Operational
Salesforce EU40 Operational
Salesforce UM7 Operational
Salesforce EU37 Operational
LiveChat Agent apps Operational
LiveChat Integrations Operational
LiveChat Subprocessors' service Operational
LiveChat API Operational
LiveChat Chat widget Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Sunshine Automation Maintenance Oct 15, 2024 09:00-10:00 CEST
We will be undergoing a scheduled maintenance on our Sunshine Automation to improve our infrastructure. There will be a very short interruption of service for our clients with chat automation bots during that time until the new cache is up and running.
Posted on Oct 10, 2024 - 15:58 CEST
Past Incidents
Oct 13, 2024

No incidents reported today.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024
Some bots are not receiving messages
Postmortem - Read details
Oct 8, 12:37 CEST
Resolved - We have resolved the incident and all services should have returned to normal operations.
Oct 8, 08:08 CEST
Update - A fix has been deployed, the issue is fixed.
Oct 8, 08:07 CEST
Update - We have narrowed down the impact to just the Sunshine platofrm, no bots outside of this platform were affected
Oct 8, 08:06 CEST
Update - We have identified the root cause of the issue and will be testing the solution shortly.
Oct 8, 07:53 CEST
Investigating - We are currently investigating an issues of some bots not receiving messages. The problem seems to affect a small part of overall production bots.
Oct 8, 07:27 CEST
Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024
Sunshine Conversations integration is currently experiencing issues
Postmortem - Read details
Oct 2, 15:17 CEST
Resolved - This incident has been resolved.
Oct 2, 00:06 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 23:47 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 1, 23:33 CEST
Update - We are continuing to investigate this issue.
Oct 1, 23:06 CEST
Update - We are continuing to investigate this issue.
Oct 1, 22:25 CEST
Investigating - Our integration with Sunshine Conversations is experiencing issues. We are currently investigating.
Oct 1, 22:20 CEST
Oct 1, 2024
Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

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