All Systems Operational
Public API Operational
90 days ago
99.99 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Backend Integrations Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.9 % uptime
Today
Web Chat Widget Operational
90 days ago
100.0 % uptime
Today
Chat integrations Operational
90 days ago
99.97 % uptime
Today
Sunshine Operational
90 days ago
100.0 % uptime
Today
LiveChat.com CRM Integration ? Operational
90 days ago
99.79 % uptime
Today
Zendesk Chat Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
100.0 % uptime
Today
Freshchat Operational
90 days ago
100.0 % uptime
Today
Zendesk Support Automation Operational
90 days ago
100.0 % uptime
Today
Giosg Automation Operational
90 days ago
100.0 % uptime
Today
Thirdparty Providers ? Operational
Zendesk Sunshine Conversations Sunshine Conversations Core API Operational
Zendesk Sunshine Conversations Web SDK Operational
Salesforce EU40 Operational
Salesforce UM7 Operational
Salesforce EU37 Operational
LiveChat Agent apps Operational
LiveChat Integrations Operational
LiveChat Subprocessors' service Operational
LiveChat API Operational
LiveChat Chat widget Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 29, 2024

No incidents reported today.

May 28, 2024
Resolved - We have identified the issue to be in our automatic test suite, no customers were affected.
May 28, 12:39 CEST
Update - We are continuing to investigate this issue.
May 28, 11:46 CEST
Investigating - We have noticed our implementation for LiveChat.com CRM has not been receiving visitor messages.
May 28, 11:46 CEST
May 27, 2024
Completed - The scheduled maintenance has been completed.
May 27, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 10:00 CEST
Scheduled - We will be undergoing a scheduled maintenance on our CRM integration to Salesforce Chat to introduce some improvements in the automation. There might be a short interruption of service for a few minutes for our clients with Chat Automation bots using Salesforce Chat during that time as their bots are restarted.
May 23, 12:55 CEST
May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

No incidents reported.

May 23, 2024
Postmortem - Read details
May 24, 14:07 CEST
Resolved - Incident is Resolved
May 23, 11:50 CEST
Update - We deployed a fix and we are currently monitoring that everything is working.
May 23, 11:36 CEST
Monitoring - A fix has been implemented and we are now monitoring
May 23, 11:32 CEST
Identified - We have identified an issue affecting our Public API customers and we are currently working on a fix.
May 23, 11:25 CEST
May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024
Completed - The scheduled maintenance has been completed.
May 16, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 09:00 CEST
Scheduled - We will be undergoing a scheduled maintenance on our CRM integration to Zendesk Chat to introduce improvements for Actions. There might be a short interruption of service for a few minutes for our clients with Chat Automation bots using Zendesk Chat during that time as their bots are restarted.
May 6, 11:22 CEST
May 15, 2024

No incidents reported.