All Systems Operational
Public API Operational
90 days ago
99.99 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Backend Integrations Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.94 % uptime
Today
Web Chat Widget Operational
90 days ago
100.0 % uptime
Today
Chat integrations Operational
90 days ago
99.96 % uptime
Today
Sunshine Operational
90 days ago
100.0 % uptime
Today
LiveChat.com CRM Integration ? Operational
90 days ago
99.77 % uptime
Today
Zendesk Chat Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
100.0 % uptime
Today
Freshchat Operational
90 days ago
100.0 % uptime
Today
Zendesk Support Automation Operational
90 days ago
100.0 % uptime
Today
Giosg Automation Operational
90 days ago
100.0 % uptime
Today
Thirdparty Providers ? Operational
Zendesk Sunshine Conversations Sunshine Conversations Core API Operational
Zendesk Sunshine Conversations Web SDK Operational
Salesforce EU40 Operational
Salesforce UM7 Operational
Salesforce EU37 Operational
LiveChat Agent apps Operational
LiveChat Integrations Operational
LiveChat Subprocessors' service Operational
LiveChat API Operational
LiveChat Chat widget Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Zendesk Chat Automation Maintanance Jun 19, 2024 09:00-10:00 CEST
We will be undergoing a scheduled maintenance for Zendesk Chat automation to improve its error logs system.
There might be a short interruption of service for a few minutes during that time as the bots are restarted.

Posted on Jun 13, 2024 - 13:36 CEST
Past Incidents
Jun 16, 2024

No incidents reported today.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024
Resolved - We detected an issue with our sunshine automation due to an unusual workload.

We have resolved the incident and sunshine automation should have returned to normal operations.

Jun 11, 18:00 CEST
Jun 10, 2024
Completed - The scheduled maintenance has been completed.
Jun 10, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 10:00 CEST
Scheduled - We will be undergoing a scheduled maintenance on our CRM integration to Zendesk Support Ticket Automation. There might be a short interruption of service for our clients with ticket automation bots using Zendesk Support during that time as their bots are restarted.
Jun 5, 14:52 CEST
Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024
Completed - The scheduled maintenance has been completed.
Jun 6, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 10:00 CEST
Scheduled - We will be undergoing a scheduled maintenance on our CRM integration to Zendesk Chat to introduce some infrastructural changes for our caching tools. There might be a short interruption of service for a few minutes for our clients with Chat Automation bots using Zendesk Chat during that time as their bots are restarted.
Jun 3, 11:12 CEST
Completed - The scheduled maintenance has been completed.
Jun 6, 10:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 09:00 CEST
Scheduled - We will be undergoing a scheduled maintenance on our CRM integration to Sunshine Automation to introduce some infrastructural changes for our caching tools. There might be a short interruption of service for a few minutes for our clients with Chat Automation bots using Zendesk Chat during that time as their bots are restarted.
Jun 3, 15:19 CEST
Jun 5, 2024

No incidents reported.

Jun 4, 2024
Resolved - This incident has been resolved.
Jun 4, 18:53 CEST
Monitoring - A fix has been implemented by the LiveChat team and they're monitoring the results.
Jun 4, 18:24 CEST
Identified - The issue has been identified and a fix is being implemented by the LiveChat team.
Jun 4, 18:00 CEST
Update - Updating the Chat integrations - LiveChat.com CRM Integration component status to "Partial outage".
Jun 4, 17:21 CEST
Investigating - LiveChat reported a partial outage in their application and they're currently investigating it.

More info in their status page: https://status.livechat.com/

Jun 4, 17:21 CEST
Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.