On October 1, 2024, One of our bots experienced a significant spike in chat messages. The incident began at approximately 20:50, leading to operational challenges that peaked around 21:25. As chat volumes increased, our system encountered rate limiting from the Sunshine Conversations API, which was not handled gracefully. This resulted in CPU overutilization across multiple pods, degrading performance. Oncall team, after being notified, updated the system’s maximum resources, ultimately stabilising the platform.