Some AI Agents responding with technical error

Incident Report for Ultimate AI's System Uptime

Resolved

Our systems are back operating as normal, we confirmed the issue is resolved.

Posted Feb 13, 2025 - 18:07 CET

Monitoring

We have applied a fix and are noticing improvements, we are still monitoring affected AI Agents closely.

Posted Feb 13, 2025 - 17:20 CET

Identified

We have pinpointed the issue to be high latency API calls to OpenAI API. We are still doing further investigation and monitoring the issue.

Posted Feb 13, 2025 - 16:15 CET

Investigating

We are currently investigating an issue on some AI Agents which are experience some technical issues and are not being able to work properly. The problem seems to affect only a subset of AI Agents.

Posted Feb 13, 2025 - 15:57 CET

This incident affected: Chat integrations (Sunshine, LiveChat.com CRM Integration, Zendesk Chat, Salesforce, Freshchat, Zendesk Support Automation, Giosg Automation, Intercom Automation, Freshdesk Automation).