Multi-touch ticket automation partial outage

Incident Report for Ultimate AI's System Uptime

Resolved

This incident has been resolved.

Posted Nov 18, 2024 - 15:29 CET

Update

The update has been under monitoring and no other issues have been identified

Posted Nov 18, 2024 - 15:27 CET

Update

We are continuing to monitor for any further issues.

Posted Nov 18, 2024 - 15:25 CET

Monitoring

After deploying an improvement aimed at multi-touch ticket automation to enable support for Zendesk API, we forced an update on the JSON body of the ultimate trigger - Impacting some customers.
Feature has been already rolled back - we are monitoring the impact.

Posted Nov 15, 2024 - 15:00 CET

This incident affected: Core Services.