Knowledge base workers malfunctioning

Incident Report for Ultimate AI's System Uptime

Resolved

This incident has been resolved.

Posted Feb 07, 2025 - 10:56 CET

Monitoring

The knowledge base services are functioning and we are increasing the size of the workers pool, as they are are processing jobs.

Posted Feb 06, 2025 - 11:18 CET

Identified

We are observing some additional latencies in knowledge-base import jobs.

Posted Feb 05, 2025 - 17:17 CET

Investigating

We have noticed an accumulation of unprocessed job son our knowledge base workers, which is a software component in-charge of scanning knowledge-base sources into a bot. This may cause some bots to be out of date with the latest changes our clients may have done to their knowledge-base.

We are currently investigating the issue.

Posted Feb 05, 2025 - 17:13 CET

This incident affected: Core Services.