All Systems Operational
Uptime over the past 90 days. View historical uptime.
Public API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Backend Integrations Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Web Chat Widget Operational
90 days ago
100.0 % uptime
Today
Core Services ? Operational
90 days ago
97.48 % uptime
Today
Chat integrations Operational
90 days ago
99.98 % uptime
Today
Sunshine Operational
90 days ago
99.93 % uptime
Today
LiveChat.com CRM Integration ? Operational
90 days ago
99.96 % uptime
Today
Zendesk Chat Operational
90 days ago
99.99 % uptime
Today
Salesforce Operational
90 days ago
99.99 % uptime
Today
Freshchat Operational
90 days ago
99.99 % uptime
Today
Zendesk Support Automation Operational
90 days ago
99.99 % uptime
Today
Giosg Automation Operational
90 days ago
99.99 % uptime
Today
Intercom Automation Operational
90 days ago
99.98 % uptime
Today
Freshdesk Automation Operational
Thirdparty Providers ? Operational
Zendesk Sunshine Conversations Sunshine Conversations Core API Operational
Zendesk Sunshine Conversations Web SDK Operational
Salesforce EU40 Operational
Salesforce UM7 Operational
Salesforce EU37 Operational
LiveChat Agent apps Operational
LiveChat Integrations Operational
LiveChat Subprocessors' service Operational
LiveChat API Operational
LiveChat Chat widget Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Salesforce Chat Automation Maintenance Nov 25, 2024 08:30-09:30 CET
We will be undergoing a scheduled maintenance on our Salesforce Automation to provide more resources for the upcoming weeks, where we foresee an increase in traffic. There will be a short interruption of service for our clients with Salesforce chat automation bots while the service starts and bots are restarted.
Posted on Nov 20, 2024 - 19:22 CET
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024
Multi-touch ticket automation partial outage
Resolved - This incident has been resolved.
Nov 18, 15:29 CET
Update - The update has been under monitoring and no other issues have been identified
Nov 18, 15:27 CET
Update - We are continuing to monitor for any further issues.
Nov 18, 15:25 CET
Monitoring - After deploying an improvement aimed at multi-touch ticket automation to enable support for Zendesk API, we forced an update on the JSON body of the ultimate trigger - Impacting some customers.
Feature has been already rolled back - we are monitoring the impact.
Nov 15, 15:00 CET
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Salesforce Chat Automation Maintenance
Completed - The scheduled maintenance has been completed.
Nov 15, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 23:00 CET
Scheduled - We will be performing a complete restart of our Salesforce Chat Automation to implement enhancements aimed at optimizing memory usage. During this process, clients utilizing chat automation bots on Salesforce may experience a brief service interruption. We appreciate your understanding as we work to improve our services.
Nov 12, 12:33 CET
Nov 14, 2024
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024
Degraded performance on uGPT replies
Resolved - We have not observed any errors, and all of our services are functioning normally.
Nov 11, 22:17 CET
Update - We are observing that the overall performance is a lot better already, most of the requests are successful and with the expected latency.

We'll still monitor the situation while the cluster continues escalating.
Nov 11, 19:21 CET
Monitoring - The infrastructure is currently escalating and we expect this to take a couple of hours more to complete.

We'll be monitoring how it affects the performance, for now we continue to see degraded performance for some bots.
Nov 11, 17:50 CET
Identified - We are seeing occasional 503 errors from our provider, as a first measure we increased our service tier and we are trying to connect with their support team.
Nov 11, 16:39 CET
Investigating - We are currently investigating an issue with uGPT replies which seem to be failing in some scenarios.
Nov 11, 16:21 CET
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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