All Systems Operational
Uptime over the past 90 days. View historical uptime.
Public API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Backend Integrations Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.97 % uptime
Today
Web Chat Widget Operational
90 days ago
100.0 % uptime
Today
Core Services ? Operational
90 days ago
100.0 % uptime
Today
Chat integrations Operational
90 days ago
99.96 % uptime
Today
Sunshine Operational
90 days ago
99.96 % uptime
Today
LiveChat.com CRM Integration ? Operational
90 days ago
99.96 % uptime
Today
Zendesk Chat Operational
90 days ago
99.96 % uptime
Today
Salesforce Operational
90 days ago
99.9 % uptime
Today
Freshchat Operational
90 days ago
99.96 % uptime
Today
Zendesk Support Automation Operational
90 days ago
99.96 % uptime
Today
Giosg Automation Operational
90 days ago
99.96 % uptime
Today
Intercom Automation Operational
90 days ago
99.96 % uptime
Today
Freshdesk Automation Operational
Thirdparty Providers ? Operational
Zendesk Sunshine Conversations Sunshine Conversations Core API Operational
Zendesk Sunshine Conversations Web SDK Operational
Salesforce EU40 Operational
Salesforce UM7 Operational
Salesforce EU37 Operational
LiveChat Agent apps Operational
LiveChat Integrations Operational
LiveChat Subprocessors' service Operational
LiveChat API Operational
LiveChat Chat widget Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Feb 23, 2025

No incidents reported today.

Feb 22, 2025

No incidents reported.

Feb 21, 2025

No incidents reported.

Feb 20, 2025
Disruption in Zendesk Support automation.
Resolved - This incident is resolved
Feb 20, 20:28 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 20:11 CET
Investigating - We are currently investigating an issue, which causes a disruption in Zendesk Support automation.
Feb 20, 19:56 CET
Zendesk Chat and Salesforce Chat Automation Maintenance
Completed - The scheduled maintenance has been completed.
Feb 20, 11:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 10:00 CET
Scheduled - We will be undergoing a scheduled maintenance on our Zendesk Chat and Salesforce Chat Automations to introduce some improvements in our monitoring tools. There might be a short interruption of service for a few minutes during that time.
Feb 17, 14:57 CET
Feb 19, 2025

No incidents reported.

Feb 18, 2025

No incidents reported.

Feb 17, 2025
Zendesk Chat and Salesforce Chat Automation Maintenance
Completed - The scheduled maintenance has been completed.
Feb 17, 11:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 10:00 CET
Scheduled - We will be undergoing a scheduled maintenance on our Zendesk Chat and Salesforce Chat Automations to introduce some improvements in our monitoring tools. There might be a short interruption of service for a few minutes during that time.
Feb 13, 10:55 CET
Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025
Some AI Agents experience errors
Resolved - We have confirmed our systems are running as normal again and the issue was resolved.
Feb 14, 00:02 CET
Identified - AI Agents using Salesforce are again experience downtime due to Salesforce incident. Check Salesforce status page for more info: https://status.salesforce.com/
Feb 13, 21:21 CET
Feb 13, 2025
Some AI Agents experience errors
Resolved - Salesforce has resolved their incident. We have confirmed our systems are back running as normal.
Feb 13, 20:53 CET
Identified - AI Agents using Salesforce are experience downtime due to Salesforce maintenance. Check Salesforce status page for more info: https://status.salesforce.com/
Feb 13, 19:12 CET
Some AI Agents responding with technical error
Resolved - Our systems are back operating as normal, we confirmed the issue is resolved.
Feb 13, 18:07 CET
Monitoring - We have applied a fix and are noticing improvements, we are still monitoring affected AI Agents closely.
Feb 13, 17:20 CET
Identified - We have pinpointed the issue to be high latency API calls to OpenAI API. We are still doing further investigation and monitoring the issue.
Feb 13, 16:15 CET
Investigating - We are currently investigating an issue on some AI Agents which are experience some technical issues and are not being able to work properly. The problem seems to affect only a subset of AI Agents.
Feb 13, 15:57 CET
Feb 12, 2025

No incidents reported.

Feb 11, 2025
Scheduled Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Feb 11, 17:24 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 16:45 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 3, 17:04 CET
Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

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