All Systems Operational
Uptime over the past 90 days. View historical uptime.
Public API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Backend Integrations Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.9 % uptime
Today
Web Chat Widget Operational
90 days ago
100.0 % uptime
Today
Chat integrations Operational
90 days ago
99.93 % uptime
Today
Sunshine Operational
90 days ago
100.0 % uptime
Today
LiveChat.com CRM Integration ? Operational
90 days ago
99.62 % uptime
Today
Zendesk Chat Operational
90 days ago
99.94 % uptime
Today
Salesforce Operational
90 days ago
100.0 % uptime
Today
Freshchat Operational
90 days ago
100.0 % uptime
Today
Zendesk Support Automation Operational
90 days ago
100.0 % uptime
Today
Giosg Automation Operational
90 days ago
100.0 % uptime
Today
Thirdparty Providers ? Operational
Zendesk Sunshine Conversations Sunshine Conversations Core API Operational
Zendesk Sunshine Conversations Web SDK Operational
Salesforce EU40 Operational
Salesforce UM7 Operational
Salesforce EU37 Operational
LiveChat Agent apps Operational
LiveChat Integrations Operational
LiveChat Subprocessors' service Operational
LiveChat API Operational
LiveChat Chat widget Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Zendesk Chat Automation Maintanance May 16, 2024 09:00-10:00 CEST
We will be undergoing a scheduled maintenance on our CRM integration to Zendesk Chat to introduce improvements for Actions. There might be a short interruption of service for a few minutes for our clients with Chat Automation bots using Zendesk Chat during that time as their bots are restarted.
Posted on May 06, 2024 - 11:22 CEST
Past Incidents
May 14, 2024
Scheduled Analytics Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 09:00 CEST
Scheduled - Due to underlying changes to our infrastructure, analytics within the Dashboard will not be available
May 7, 16:34 CEST
May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
Analytics page not showing data
Resolved - This incident has been resolved.
May 10, 20:13 CEST
Investigating - We are currently investigating this issue.
May 10, 19:17 CEST
May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024
Analytics page not showing data
Resolved - This incident has been resolved.
May 7, 19:28 CEST
Investigating - We are currently investigating this issue.
May 7, 19:07 CEST
Issue with Dashboard login
Resolved - This incident has been resolved.
May 7, 17:55 CEST
Monitoring - The latest version of the Dashboard is now back and we are currently monitoring.
May 7, 17:36 CEST
Identified - The issue has been identified and a fix is being implemented.
May 7, 12:28 CEST
Update - We have identified the cause and rolled back to a stable version of the Dashboard. Our team is now working on fixing the issue and we well deploy again the latest version of Dashboard very soon. The login is now working and thus back to normal operation.
May 7, 12:28 CEST
Investigating - Investigating an issue with SSO login
May 7, 11:55 CEST
May 6, 2024
3rd Party Incident - LiveChat
Resolved - This incident has been resolved.
May 6, 12:05 CEST
Update - We have resolved the issue and all services should have returned to normal operations.
May 6, 11:57 CEST
Update - All systems are back to full functionality
May 5, 16:50 CEST
Update - We are continuing to investigate this issue.
May 5, 15:25 CEST
Investigating - There is currently an issue with a 3rd party CRM we integrate with, LiveChat. We are monitoring their status page and will continue to make updates to our own as they progress with their investigation and resolution. Here is a link to their status page where you can monitor their systems as well: https://status.livechat.com/.
May 5, 11:18 CEST
May 5, 2024
May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024
3rd Party Incident - LiveChat
Resolved - LiveChat's system is running as expected. You can find more details regarding the incident on the LiveChat status page: https://status.livechat.com/incidents/zmf99q8bmdkh
May 1, 19:07 CEST
Monitoring - LiveChat has implemented a fix and are currently monitoring their system for any other issues. If you'd like to subscribe to their incident updates, you can do so here: https://status.livechat.com/
May 1, 17:08 CEST
Identified - LiveChat has identified the issue and a fix is being implemented.
May 1, 16:22 CEST
Update - LiveChat is continuing to investigate the issue on their side. If you'd like to subscribe to their incident updates, you can do so here: https://status.livechat.com/
May 1, 15:56 CEST
Update - LiveChat has raised the severity of their incident to "Major Outage". We are continuing to monitor their status page as they progress with their investigation.
May 1, 15:55 CEST
Investigating - There is currently an issue with a 3rd party CRM we integrate with, LiveChat. We are monitoring their status page and will continue to make updates to our own as they progress with their investigation and resolution. Here is a link to their status page where you can monitor their systems as well: https://status.livechat.com/.
May 1, 15:50 CEST
Apr 30, 2024

No incidents reported.

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